Purchase Protection

Shipzad.com · Customer information and marketplace policies

Shipzad aims to make marketplace shopping more transparent and to assist when orders do not go as expected.

Before you order

• Check the product description, price, variants and seller information.
• Keep all transactions and communications within official Shipzad channels where possible.

After delivery

• Inspect the parcel packaging and document visible damage.
• If the item is wrong, defective or significantly different from its listing, report the issue promptly.

How to raise a concern

Email orders@shipzad.com with your order reference and supporting evidence. Our support team can review the complaint and coordinate with the seller according to the applicable policies.

Scope

Purchase Protection is a support and dispute-handling process, not an unconditional insurance policy or a guarantee of every transaction. Outcomes depend on the evidence, applicable policy and consumer law.