Help Center

Shipzad.com · Customer information and marketplace policies

Welcome to the Shipzad Help Center. We help buyers with ordering, delivery, returns, payments and account access, and vendors with their seller accounts.

Orders & delivery

• Sign in and open My Orders to check the status of your purchase.
• Keep your order number handy when contacting support.
• Delivery estimates vary by seller, destination and courier.

Payments & account access

• Use only payment options shown during checkout. Never share passwords or one-time verification codes.
• If you cannot access your account, use the sign-in recovery option or contact support.

Returns and issues

• For a wrong, damaged or defective item, contact support promptly with the order number, photographs and delivery date.
• Review our Returns & Refunds page for eligibility and timelines.

Need help?

Email orders@shipzad.com with a clear description of the issue. Do not email card numbers, passwords or OTPs.